Technological advancements have revolutionized the elevator industry, leading to faster elevators, reduced downtime, and more efficient elevator service companies. The industry is experiencing a surge in demand for elevator equipment, which has resulted in the enormous potential for innovation, but also significant challenges. In this article, we will explore the top five challenges facing the elevator industry and how they can be overcome.


  1. Meeting Customers' Increased Expectations: With the rise of 24/7 connectivity, customers' expectations have increased significantly in recent years. They expect instant resolution of any issues that arise with their elevators and want to connect with elevator service providers through various mediums. This puts pressure on elevator service companies to respond quickly and efficiently to customer demands. One way to meet this challenge is by investing in a robust elevator management system to streamline communication and increase response time.

  2. Meeting Safety Compliance Standards: As elevators become more advanced, newer compliance checks must be met, and laws can vary from location to location. Elevator companies must ensure they comply with different legislations in the areas they operate in, which can add significant costs. Meeting these safety laws and norms is essential as they are made with the safety of elevator users in mind. Introducing protocols to ensure necessary checks are done and obtaining certificates in time can help elevator service companies stay on top of maintenance.

  3. Proactive Maintenance by the Right Elevator Service Company: When maintenance strategies are reactive, elevator service companies only act when the machinery faces a snag, leading to significant machine downtime and low customer satisfaction. It is crucial to prioritize rider safety and comfort when managing elevator maintenance. Elevator service companies can achieve this by implementing proactive maintenance schedules and investing in new technologies that allow ongoing service analysis.

  4. Meeting the Skillset Gap: The technological advancements in elevator systems mean that employees need regular training to update their skills in this field. Analytical training is necessary to decipher traffic analysis, real-time operational analysis, and energy analysis to make informed decisions. Meeting this skillset gap can be costly, but it is necessary to ensure employees can handle advanced technology.

  5. Keeping a Check on Operational Costs: The competition in the elevator industry is fierce, and operational costs can eat up profits. To check operational costs, elevator service companies can have access to real-time data through elevator management software. This data can provide insights into parts ordered, parts needed, how technicians utilize their time, and more. Elevator service companies can use this information to optimize their resources and lower operational costs.


How Jacktrade helps overcome these challenges


Elevator companies can optimize their efficiency by utilizing several key features, including:

  1. Customized Customer Orders

  2. Site Configurations: Elevator companies can improve their customer satisfaction by providing tailored solutions that meet their specific needs.

  3. Inventory and Parts Management: Keeping track of parts and inventory can help elevator companies ensure that they have the necessary resources to complete their projects on time.

  4. Proactive Maintenance and Warranty: Elevator companies can reduce downtime and increase customer satisfaction by implementing proactive maintenance schedules and warranties.

  5. Service and Resource Management: Efficiently managing resources and services can help elevator companies optimize their operations and maximize profits.

  6. Revenue Increase: Elevator companies can increase revenue through recurring services and maintenance contracts.

  7. Compliance Management: Complying with safety and regulatory standards is critical in the elevator industry. Elevator companies can manage compliance by implementing protocols and regularly updating their procedures.

  8. Customer Relationship Management: Elevator companies can enhance their customer relationships by maintaining open communication channels, providing excellent service, and promptly addressing any concerns or issues.

  9. Smart IoT Integration: Elevator companies can leverage the power of the Internet of Things (IoT) to monitor and manage their elevator systems in real-time, allowing for proactive maintenance and issue resolution.


Jacktrade helps companies with a wide variety of engineering elevator services including Passenger elevators, Hospital elevators, Car Elevators, Freight elevators, Dumbwaiters, Hydraulic and scissors elevators, and Elevator Electrical Accessories.

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